If you discover your delivery address was entered incorrectly at checkout and need to make a change, please contact us right away. Our fulfillment center gets started early each morning and in-stock items usually ship the same day. Once your order has been selected for shipping, we are unable to change your shipping address in our system.

If your order is on its way to the wrong address and was shipped using FedEx or UPS, please click the tracking link in your shipping notification and register for the carrier's Delivery Manager to redirect your package to an alternate delivery location for pick up.

If your order was shipped via USPS, please contact your local post office to redirect your package.

If your order is returned to us as "undeliverable", we will reach out to you to have the package re-shipped to the correct address. Additional shipping fees may apply.

We suggest that if you won't be home when a package is delivered, consider having your order shipped to your office, apartment complex delivery office, or a store/post office for pick up. You can also sign up for UPS Delivery Manager to schedule deliveries, arrange pick-up locations, and set up delivery notifications.

If you suspect that your package has been stolen, please contact your local police department to file a police report.

You can also contact the delivery carrier to inquire about the delivery and/or file a claim. Sometimes the package is misplaced or marked delivered a day or two before being delivered to you.

Another pro tip: Check your credit card for something called "purchase protection." In some cases, if your stuff is damaged or stolen, your credit card company will refund you.

For starters, if you are dealing with a USPS/FedEx SmartPost "says delivered in mailbox but no package is physically there" situation you’re going to want to do a couple of things before reaching out to the post office themselves.

First, you’re going to want to check all of the places outside where the post office may have left your package.

A lot of times packages can be delivered by someone on your mail route who isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. the way that your regular mail delivery person takes care of things.

Plenty of people find that even though tracking says delivered no package was found in their mailbox, it's only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting.

It’s always a good idea to check no matter what.

If, however, you didn’t receive your package from USPS/FedEx SmartPost and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office or FedEx ASAP.

The overwhelming majority of missing package situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slipped through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered promptly for one reason or another. Lastly, sometimes mail just gets left inside of the delivery vehicles even though they scanned it as delivered earlier.

We ask that you wait a few days to see if your package is delivered before filing a claim. If after 5 business days, your package still hasn't arrived, please call us for additional assistance.

Here’s a breakdown of your shipping options:

See Chart

Orders going to Alaska, Hawaii, and US territories (Puerto Rico, Guam, and the US Virgin Islands) are shipped via the US Postal Service. Shipping costs are based on the weight of the order and are not eligible for Free Shipping discounts and/or promotions.

Shipping fees are based on the dollar total of your order. Shipping fees are calculated on the order total before applicable taxes are included.

* Economy shipping is not available on orders that exceed the maximum weight allowance.

We use a variety of shipping carriers, including the United States Postal Service (USPS), UPS, and FedEx. We determine which carrier to use for your order based on a variety of factors, such as several products purchased, shipping address, size/weight of the order, and delivery speed selected.

Orders for in-stock items placed before 2 p.m. will ship the same day in most cases. Please allow 3 to 5 business days. Transit times are based on orders received before 2:00 p.m. that business day.

Economy shipping is our best value shipping option. Your order will be shipped via UPS SurePost® delivery service. This service utilizes both UPS and the US Postal Service for handling. In most circumstances, your package will be delivered via UPS.

While we don't offer free shipping right now, we do our best to offer you fast, affordable options. We're always working to reduce our costs so that we can pass the savings along to you. Don't forget to sign up to receive our emails, we're always sending additional ways to save directly to your inbox. 

Shipments to Alaska, Hawaii, or US territories (Puerto Rico, Guam, US Virgin Islands) addresses are shipped via USPS and are not eligible for Free Shipping discounts and promotions.

Our apologies, but we are unable to offer Express shipping options outside of the lower 48 contiguous United States at this time.

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges).

 Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase undeliverable items, you are welcome to place a new order on our website.

 If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 2 weeks from the estimated delivery date, please contact us.

 Orders that are returned to us as “refused by recipient” will have the cost of return shipping deducted from your refund.