Frequently Asked Questions

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Ordering on happynurseshop.com is as simple and easy. We should mention that it's secure to shop here too! And being an online store, we're also able to keep our overhead low, giving you greater savings than you’ll find anywhere!

• Simply select the color, size, personalization options (if applicable), and quantity, and then click "Add to Cart."
• The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.
• When you have finished shopping, click on "View Cart" or "Checkout" to review your selections.
• When you are satisfied with your order, click "Proceed to Checkout.” Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

Except for special orders or special-delivery items, all customers will receive a shipping confirmation email that includes a tracking or delivery confirmation number. To track an order after it has shipped, log into your My Account to view tracking information or click here. Enter your order number and click Track.

 Looking for an even easier way to track your order? Set up an account at "My Account" today!

In addition to easy order tracking, you enjoy benefits such as:

• Your Profile
• Fast & Easy Checkout          
• Detailed Order History
• And More!

Already have a tracking number? You can also track your order with your UPS tracking number at https://www.ups.com/track or USPS at https://usps.com.

Happy Nurse Shop accepts payment by Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and Amazon Pay for online orders. 

Happy Nurse Shop will charge for the entire order processed, in-stock items, and backordered items, plus the entire amount of shipping & handling costs. You will not be billed any additional shipping fees for back-ordered items.  If an item becomes unavailable after completing your order, the amount of the item will be refunded to your original form of payment and you will be notified via email of the cancelled item.

The sales tax for your order is based on state and local tax rates as well as the shipping and/or service location of your order. Sales tax will be refunded for returned items.

On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about the availability of that item in the Shopping Cart before completing your purchase. Many of our clearance items are only available while supplies last. If we cannot fulfill your order due to a product selling out too quickly, we will notify you via email and credit your form of payment within 3-5 business days.

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped via UPS or USPS depending on the weight of the remaining items as soon as they become available. If an item you ordered is on backorder and is anticipated to be in stock within 5 business days, we may hold your order to allow all items to ship together. You will not be billed or charged any additional shipping fees for back-ordered items.

Note: If you are using e-mail filters and/or blockers, be sure to add happynurseshop.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

Please note that Happy Nurse Shop may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. Happy Nurse Shop will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment has been processed, Happy Nurse Shop will issue a credit to your original payment method in the amount of the charge.

Follow these 4 steps to keep your scrubs looking their best.

1) Wash your scrubs in COLD water with like colors: It is always best to wash your scrubs in cold water to minimize fading. Many people find adding a cup of white vinegar to the wash sets the dyes in cotton scrubs, preserves the brightness of their scrubs, and eliminates odors, it is a natural, inexpensive softener.

2) Turn Garments Inside Out Much of the wear and tear that happens to your scrubs can be prevented by turning your garments inside out before washing and drying. Washing and drying clothing is rough on the outside of your clothing. Turning garments inside out will reduce pilling which dulls the look of the fabric.

3) Use Gentle Cycle Wash and a Gentle Non-Chlorine Bleach Detergent: Never wash your scrubs in chlorine bleach as it will fade the color of your scrubs. Hydrogen Peroxide, like bleach, can damage the color integrity of your garments. Instead, use detergents such as Tide® to protect the color integrity. Always wash your scrubs in cold water. Detergents have come a long way in the last several years, and most do as well in cold water as they do in hot or warm.

4) Don't Over Dry: It's easy to let our scrubs over-dry. While this is bad for all of our laundry, it is particularly bad for our bright and dark-colored uniforms. Overdrying will cause your colors to fade.

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

Enter your promo or coupon code in the box on the Order Review & Payment screen and click "Apply Promotion Code" to update your subtotal.

Please remember that in-stock items ordered before 12:00 pm PST will likely ship the same business day! If you need to cancel or change an order, please email customercare@happynurseshop.com as soon as possible with your request. We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves the return of merchandise or additional shipments. We apologize for any inconvenience, but we hope you understand we just have great reflexes! Please refer to our returns policy for additional information.

You can feel completely secure when ordering from Happy Nurse Shop. All online transactions at Happy Nurse Shop are handled with the industry-standard technology, Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. Think of it like HIPAA of the Internet!